For healthcare offices.
Meet Rosie, an AI your staff can call or text, any hour.
Certified hires who learn how your office works.
Why it matters.
About 4 in 10 front office staff leave within a year. Each one costs about $5,475 to replace.
How it works.
Send us what you have. You are live in week one.
Your course.
Text photos of your checklists and notes, or email your policies and scripts. Then Rosie calls you and your best front desk person with only the questions your files did not answer.
Short lessons and practice calls with a made-up patient, in your office's words. Your first draft is ready in week one.
When two people handle the same thing two ways, the question comes to you in your morning email. Your answer becomes the rule.
New lessons every week from your lead's day on a headset. Text or call us when something changes, and we update it. When someone leaves, what they knew stays.
On Core Rosie, we do step 1 once, at setup. On Custom Rosie, all four are always on. On every plan, Rosie teaches from our 120-hour, state-approved core course. What is in the course
What your office gets.
01
When your lead is out, staff call or text Rosie and get the answer your lead would give.
02
One day a week your lead wears a headset at work. Those calls become new lessons.
03
Every new hire takes it, the same way, in their first week.
Any front desk question, any hour: Rosie teaches it on the spot, from our state-approved core course. See the course
Try Rosie.
Rosie sits in a small window in the corner, next to your office software. Tap a question.
Tap to ask
No phone out in front of a patient. Away from the desk, staff call or text the same Rosie.
A sample office. Office answers are written for this demo. Course answers are real answers from Rosie, lightly edited.
Free Rosie.
300 answers a month for your whole front desk: how to do things in your software, check-in, insurance, codes, and what to say in the hard moments. No call and no contract. Your link comes by email.
Want Rosie to know your own office's rules? That is Core Rosie, below.
Privacy.
We never connect to your systems. Your office sends us what it chooses, and we use it only to train your team.
Three parts. The first two are the same for every office. The third is built from yours.
Custom Rosie enrolls your new hires in all three, and your office stays always on: update it any time. On Core Rosie, your staff ask Rosie and she answers from all three, with your office as we learned it at setup. See the course
No. Nothing plugs into your systems. It all comes in from you.
No. Rosie can sit in a small window in the corner of your front desk screen, so no one pulls out a phone in front of a patient. It is a separate window, and nothing connects to your systems. Calls and texts still work away from the desk.
We do. You and your team talk, text or send what you know.
Yes. We build it once, from what you send, and every graduate you hire takes it in their first week. A plan keeps it current as your office changes.
Local workforce boards fund training for new hires and current staff in many areas. We check yours on the first call.
No. Rosie is an AI your staff can call or text. She answers from what your office has taught her.
No. Rosie trains the person in the seat.
Medical Desk AI Institute has a Certificate of Approval from the Texas Workforce Commission (TWC).
The school’s programs are approved by the Texas Workforce Commission. TWC-assigned school number: S60954. 111 W William Cannon Dr Ste 200, Austin, Texas 78745. Student Complaint Policy
